Privacy Policy

Updated June 13, 2018

In this document, we will explain how we collect and use your personal data.

Who are we?

Based in Denmark, Opend supplies products and solutions to the lab animal industry throughout Scandinavia.

Who controls your personal data?

The data controller is:
Opend ApS, Søllerupvej 28, 4681 Herfølge, Denmark, www.opend.eu

What is personal data?

Global standards define personal data as “Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

What personal data does Opend collect from you?

• First Name
• Last Name
• Company Name
• Job Function
• Email Address
• Telephone Number
• Postal Address / delivery address / invoice address
• VAT number / EAN number / Company registration number

What is Opend’s legal basis for processing your personal data?

1. Consent – By consenting to this Privacy Policy you are giving Opend ApS the permission to process your personal data for the purposes outlined above. You may withdraw consent at any time by emailing tine@opend.eu.
2. Legitimate Interest – You have requested or had dealings with Opend ApS previously and Opend ApS believes that you will be interested in the marketing information that Opend ApS is sending to you. If you receive our newsletter, you can always unsubscribe by clicking on unsubscribe in the footer of the newsletter.

What does Opend ApS do with your information?

Opend ApS will collect and use your personal data for one or more of the following purposes:

• To provide you with information that you have requested or which we think may be relevant to a subject in which you have demonstrated an interest;
• To initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of products and/or services;
• To fulfill a contract that we have entered into with you or with the entity that you represent;
• To ensure the security and safe operation of our websites and underlying business infrastructure;
• To perform other general marketing and promotional activities focused on our products and services, and
• To manage any other communication between you and us

Opend ApS will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information secure and will only keep it for as long as applicable law requires.

Marketing choices regarding your personal information

Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by clicking unsubscribe in the footer of the newsletter.

Compliance with the General Data Protection Regulation (GDPR)

If you are a European resident, whose personal data we hold, you have certain rights with respect to this personal data:

• The right to be informed – As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.
• The right of access – You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you. If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.
• The right to rectification – When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data.
• The right to erasure (the ‘right to be forgotten’) – Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
• The right to restrict processing – You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure.
• The right to data portability – You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfillment of a contractual obligation.
• The right to object – You have the right to object to our processing of your data.

If you would like to access your information, or have any other privacy requests, please contact us through the contact information below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes.

Opend ApS, Søllerupvej 28, 4681 Herfølge, Denmark, www.opend.eu, tine@opend.eu

Where do we store your information?

Opend ApS will not sell or pass on your personal data to unrelated third parties and will only use the information for the purposes identified in this Privacy Policy.

Your data is stored safely with:

1. Economics – this is our partner in order processing. Through this platform you will receive quotations, order confirmations, invoices and delivery notes.
2. MailChimp – this is our Newsletter partner. Through this platform you will receive newsletters. If you do not want to receive newsletters from us anymore you may unsubscribe by clicking  unsubscribe in the footer of the newsletter.
3. Outlook – this is our communication partner. We use this platform when we communicate with you.

Who has access to your data?

Persons employed by Opend ApS employees and persons employed by our partners – our book keeper ASA Bogholderi and our accountant Addere A/S – are the only persons who have access to your data.

The children’s online privacy protection act

This site is not meant for persons under the age of 13. We never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal data, or to the Privacy Policy, we will make that clear on our website so that you are able to review the changes.

Contact us

Comments, questions or suggestions about this privacy policy:
tine@opend.eu

Access to your information, or other privacy requests:
Opend ApS, Søllerupvej 28, 4681 Herfølge, Denmark, www.opend.eu, tine@opend.eu

Unsubscribe from emails:
If you receive our newsletter, you can always unsubscribe by clicking on unsubscribe in the footer of the newsletter.

Complaints

Should you wish to make or discuss a complaint, please feel free to email us at tine@opend.eu. All complaints will be treated in a confidential manner. Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union.